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Delivery & Warehouse Pickup Info
Warehouse Pickup Details
- Warehouse PIckup for Weekday Rental items must be scheduled. (Call to Schedule)
- Weekend Rental items can be picked up Friday 9am-3pm or Saturday 9am-12pm.
- Weekend Rental Items can be returned Monday 9am-3pm (No Extra Charge).
- We are Closed on Sundays
Delivery for Saturday and Sunday Events
- Contact us if an Exact Delivery or Pickup Time is Required. **Additional Fees Apply**
- Delivery Routes are Typically run on Thursday and Friday between 8:30am and 2:00pm.
- Pickup Routes are Typically run on Monday and Tuesday between 8:00am and 2:00pm.
- Contact us if Saturday Delivery is Required; **Limited Availability**
- Standard Saturday Delivery Routes are run between 9am and 12pm.
Delivery for Weekday Events
- Typically Delivered 1 business day before your event, picked up 1 business day after your event
- Weekday Delivery Routes are typically run between 8:30 and 2:00pm.
- Contact us if an Exact Delivery or Pickup Time is Required. **Additional Fees Apply**
- Monday events may have Friday or event-day delivery, based on item availability.
- Friday events' pickup is typically on Monday unless needed for a weekend rental.
- Rentals are Guaranteed for your event date only.
Frequently Asked Questions
Yes. Once you place your order online, the contract will appear for your signature prior to payment or you may contact our office.
Yes, your items are not reserved until a 50% deposit is received.
Credit Cards, Debit Cards, and Bank ACH (10 Days Prior to event), Cash not Accepted
There is no refund for canceled events. We offer a 1 year raincheck in the amount of your current deposits for events that are canceled. You may use your rain check at any time during the year so long as the items are available at the time of booking. You may also apply your raincheck to other items pending availability. Contact our office to reschedule within 1 year of your original event date, and we will apply your accepted payments to the items required for your new date.
Your rental items are only reserved for the day of your event. Our rental prices cover from the day RTO schedules delivery until the day we are able to return for pickup. We typically deliver on Thursday or Friday and Pickup on Monday or Tuesday. That time is covered by the advertised rental price however Rent The Occasion reserves the right to pickup the rental items anytime after the event is complete.
Yes, you may pick up certain items.
- Weekend Rental items can be picked up Friday 9am-3pm or Saturday 9am-12pm.
- Weekend Rental Items can be returned Monday 9am-3pm (No Extra Charge).
- We are Closed on Sundays
Warehouse Pickup Details
- Warehouse Pickup for Weekday Rental items must be scheduled. (Call to Schedule)- Weekend Rental items can be picked up Friday 9am-3pm or Saturday 9am-12pm.
- Weekend Rental Items can be returned Monday 9am-3pm (No Extra Charge).
- We are Closed on Sundays
Yes, we do.
- Delivery Routes are typically run on Thursday and Friday between 8:00am and 3:00pm.
- Pickup Routes are typically run on Monday and Tuesday between 8:00am and 3:00pm.
- Contact us if Saturday Delivery is Required; **Limited Availability**
- Standard Saturday Delivery Routes are run between 9am and 12pm.
- Weekday Delivery Routes are typically run between 8:30 and 2:00pm.
- Contact us if an Exact Delivery or Pickup Time is Required. **Additional Fees Apply**
- Monday events may have Friday or event-day delivery, based on item availability.
- Friday events' pickup is typically on Monday unless needed for a weekend rental.
- Rentals are Guaranteed for your event date only.
Delivery for Saturday and Sunday Events
- Contact us if an Exact Delivery or Pickup Time is Required. **Additional Fees Apply**- Delivery Routes are typically run on Thursday and Friday between 8:00am and 3:00pm.
- Pickup Routes are typically run on Monday and Tuesday between 8:00am and 3:00pm.
- Contact us if Saturday Delivery is Required; **Limited Availability**
- Standard Saturday Delivery Routes are run between 9am and 12pm.
Delivery for Weekday Events
- Typically Delivered 1 business day before your event, picked up 1 business day after your event- Weekday Delivery Routes are typically run between 8:30 and 2:00pm.
- Contact us if an Exact Delivery or Pickup Time is Required. **Additional Fees Apply**
- Monday events may have Friday or event-day delivery, based on item availability.
- Friday events' pickup is typically on Monday unless needed for a weekend rental.
- Rentals are Guaranteed for your event date only.
We deliver within a 50 mile radius from our warehouse. This covers Gwinnett(Lawrenceville, Grayson, Duluth, Snellville, Dacula, Suwanee, Norcross, Lilburn, Peachtree Corners, Sugar Hill, Buford), Forsyth (Johns Creek, Cumming), Walton (Bethlehem, Loganville, Monroe, Walnut Grove), Fulton, Dekalb, Rockdale, Newton, Jackson, Barrow(Auburn, Winder, Bethlehem, Statham), Hall(Lake Lanier, Gainesville, Flowery Branch), Oconee, and Clarke (Athens, Madison, Watkinsville)
We offer chair and table setup and breakdown services for a fee, determined by the type of chairs and tables rented and the Delivery Location. Please Call for Pricing
When do you set up?
Rent The Occasion has a limited capacity for setups during each shift. We prefer to perform setup activities a day in advance if possible. We prioritize setups based on our availability and the needs of all of our customers. If we commit to set up your event we will ensure the items are set up prior to your event start time. We require completed seating diagrams 7 days prior to arrival to ensure a timely setup and a smooth setup process.
When do you set up?
Rent The Occasion has a limited capacity for setups during each shift. We prefer to perform setup activities a day in advance if possible. We prioritize setups based on our availability and the needs of all of our customers. If we commit to set up your event we will ensure the items are set up prior to your event start time. We require completed seating diagrams 7 days prior to arrival to ensure a timely setup and a smooth setup process.
We do not deliver to parks, however we do offer customer pickup at the warehouse for most items.
“We do not deliver to Apartment units”. We will deliver to and pickup from some Apartment Clubhouses. Apartment Complexes can present some interesting delivery challenges, so additional discussions are required. Call the office to discuss.
You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to Accidental Breakage. Damage waiver does not cover loss or negligence. The Damage Waiver is an additional fee of 10 percent of your total rental order. You (the customer) are responsible for returning rental items in the same condition in which they were received, except for ordinary wear and tear.
The Damage Waiver waives you of liability for rented items that are returned damaged due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require. The Damage Waiver must be accepted prior to taking possession of the rented items.
- Coverage for damage due to neglect, abuse, or misuse.
- Specific circumstances NOT covered by the damage waiver:
- Any type of loss of rented items or accessory equipment (hardware, screws, clips, etc.)
- Overloading or exceeding the rated capacity of equipment.
- Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse
- Damage caused while transporting in an improper manner (insufficiently secured, open tailgates, on top of vehicles, stacked too high in pickup truck beds, etc)
Where will the delivery items be delivered to?
- If you have a tent we will set up the tent at the install location of your choice established during the ordering process. The additional rental items will be left under the tent unless other arrangements are discussed prior to delivery.
- If we are delivering to an Event Facility or Business, standard delivery must be to a First-floor ground level entrance within 40ft. From the delivery truck. (See Additional Charges Below if 1st Floor Delivery is not feasible)
- For customers opting for self-setup, chairs will be delivered to the nearest threshold to the driveway, i.e. the Garage.
- Backyard Delivery must be disclosed prior to arrival and Additional Fees Apply. Please Call to Coordinate.
Additional Charges:
In cases where delivery impediments are present (e.g., elevators, steps, steep hills, gates, long walks, or narrow doorways) that require manual handling beyond standard dolly delivery, an additional fee will apply. This fee will be based on:
- The number of items being delivered
- The distance, time, and complexity of the delivery due to impediments